HERUG 2002 Presentations: Mar 26 - 28

Opening Remarks - Phil Wheatland - Chair HERUG 2002, Monash University

Session 1 - Strategic Direction

Overview and Strategy. Dietmar Pfaehler SAP-AG

Development Requests. Juergen Hollberg SAP-AG

Status of Development Requests. Juergen Hollberg SAP-AG

Session 2 - Grants Management and Campus Management

Grants Management. Juergen Hollberg SAP- AG

Session 3 - CRM in Higher Education Environment

Managing the Student Lifecycle with CM. Karin Busch - SAP AG

Session 4 - Workshops

1. Travel Management: Streamlining the travel supply chain. Chris Dahlenburg - SAP Australia

2. Change Management: The good, bad and ugly of successful implementations of SAP. Two hypotheses are proposed (and do these differ for an upgrade?). Annabel Carle - Monash University

Hypotheses from a paper titled “SAP in a University: uphill or downhill.” ERP post implementation benefits in a University environment by Annabel Carle and John Julian.

3. SAP Portals and Exchanges: Delivering the Promise of e- Business. Chris Dahlenburg - SAP Australia

4. Workplace and BW Implementation Focus shifts from the administration to the management and the individuals at K.U. Leuven - How are new dimension products from SAP such as BW and Workplace used to support this? Ann-Marie Depuydt & Barbara DeBruyn - Katholieke Universiteit (K.U.) Leuven

Session 5 - University Experience

Personnel Cost Planning - Henny Claessens - Universiteit Maastricht

e-Procurement - The Toronto Experience of implementing e-procurement, from inception to implementation and future directions. Graham Kemp - University of Toronto

Session 6 - Managing & Supporting SAP in Higher Education

UCT’s Post Implementation process audit - UCT's Methodology to establish if UCT core objectives of the SAP R/3 project were delivered. Dr. Lisa Seymour - University of Cape Town (UCT)